RETURN POLICY

Items purchased from our online store can be returned under the following terms and conditions: Item must be in its original condition, with all tags and labels attached. Item must be unused, undamaged and free of any stains or odors. Returns and Refunds * We do not accept returns on opened items. Only sealed and unopened items can be returned.

How long do I have to return the item?

You have a 14-day return period from the date of delivery to return eligible products. It is important that you initiate the return process within this time frame to ensure your return is accepted and a refund is available. After the 14-day period, we regret to inform you that we are unable to accept returns or provide refunds.
We encourage you to carefully review your purchase upon delivery and notify us immediately if you encounter any issues or if you decide to initiate a return. By adhering to the specified return timeframe, we can ensure a smooth and efficient return process for you.

Cancellation Policy

Cancellation requests can be made within (4 days) of placing the order.
If you decide to cancel your order after the product has shipped, you will be charged the shipping fee. After you reject the product(s) and receive the product back, your credit card will be charged the full amount minus the shipping cost.

How do I submit a return request via express mail?

If you have an account:

Log in to your account on our website or on your mobile app.
Find the specific order that contains the items you wish to return.
Select the item(s) you want to return and select the reason for the return.
Choose your preferred refund method, either wallet refund or card refund.
If you are a guest user:

Contact our customer service team by calling +971 588873002 or sending a message via WhatsApp on https://wa.me/+971 588873002.
Provide our team with the following information: your order number, the product(s) you wish to return, the reason for the return, and your preferred refund method (wallet or card refund).